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Comprehensive interpreting service that covers on-sites, prescheduled and on-demand VRI/OPI in 200+ languages including ASL

By Case Study

Client Profile

Industry: Health Care (MPHC) /LP

Project Overview

Client Overview: MPHC is a non-profit health care organization located in New England, with six primary care facilities across Maine and New Hampshire. The primary care services at MPHC includes family medicine, pediatrics, internal medicine for adults, and osteopathic medicine. Additionally, they have specialty providers in sports medicine and cardiology. With a team of over 1,000 employees, MPHC has been certified as a “Great Place to Work” since 2016.

Challenge Statement: The surge in interpreter requests has resulted in a higher rate of unfulfilled interpreter requests.

The Challenge

Detailed Problem Description: LP has served as MPHC’s primary provider for interpreting and translation services since 2013. Initially, the demand for language access was minimal, with a limited number of MPHC’s patients requiring interpreting services. The main languages provided were Arabic, French, and Somali. Although Maine remains one of the least racially diverse states in the U.S., there has been a marked increase in diversity over the years, particularly in cities like Portland. We have observed a growth in the immigrant and refugee populations in the state. By early 2019, the demand for interpreting services expanded to include a wider range of languages. However, the recruitment of interpreters for some less common languages has been slow, resulting in an inability to fulfill 100% of on-site requests. The challenge of unavailable interpreters was further exacerbated by the COVID-19 pandemic. While the demand for patient care increased, the tight job market made the task of finding qualified interpreters increasingly challenging.

Client’s Needs & Objectives: MPHC requires more comprehensive interpreter coverage.

The Solution

Service Overview: On-site, prescheduled and on-demand VRI/OPI in 200+ languages including ASL

Approach & Implementation: We met with the MPHC Contract department and their central scheduling manager in March 2023. We propose adding a remote interpreting service line to complement the existing on-site services. During the demonstration of our platform, when we showcased the on-demand connection, the Scheduling manager’s face lit up. She was thoroughly impressed with the instant connection to interpreters. Additionally, we suggested incorporating ASL services, aiming to provide a comprehensive, one-stop solution for them. For on-site services, we are intensifying our recruitment strategies to maintain a low staff-unavailable rate.

Visuals: Screenshots, graphics, or any other visual representation of the work process or output (if available and appropriate).

Results

Quantitative Outcomes: Back in June, our on-site interpreter request fulfillment rate was 85%, which improved to 92% by August 2023. We’ve also observed a rise in ASL interpreter requests.

Client Feedback/Testimonial: PSR Karen likes our on-demand OPI service and found it to be an invaluable solution when an on-site interpreter was not accessible.

Conclusion

Impact on Client’s Business: Our wide-ranging service offers MPHC’s care team the capability to connect with interpreters in over 200 languages, including ASL, available 24/7.

Company’s Expertise Highlight: An increasing number of medical facilities are seeking a comprehensive one-stop shopping experience for their language service needs.

Contact Language Partners

LP serves numerous clients like MPHC, many of whom exclusively use our on-site interpreting services. Our strategy involves proactively engaging individual entities to showcase our remote service offerings, provide demonstrations, and offer free minutes for them to test our on-demand services if needed.

Phone

(207) 523-2700

Email

lp@thelanguagepartners.com

Website

thelanguagepartners.com

Lango’s Language Solutions’ Role in a High-Profile HSR Second Request

By Case Study

Client Profile

Industry: Legal (Antitrust Law)

Ideal Client: Antitrust attorneys specializing in Hart Scott Rodino (HSR) Second Request matters

Project Overview

Client: AM100 Law Firm

End-Client: A U.S. Medical Company

Project: Hart Scott-Rodino Antitrust Improvements Act (HSR) Second Request from FTC for a $900M acquisition of an Italian alloy division (Summer 2023)

Engagement History

Duration with Law Firm: Over 4 years

Projects Completed: Over 100 translation projects, including AI machine translation, certified human translation, interpretation, and transcription across various practice groups

Security and Vetting: Rigorous security checks and approval as a preferred language solutions vendor

The Challenge

Initial Task: Translation of 100,000 documents in Italian, German, and other languages into English

Expansion: The project scope increased to 415,000 documents within six weeks, requiring rapid scaling and responsiveness

The Solution

Technology Utilized: Secure, vetted U.S.-based AI Machine Translation (MT) engines for language identification, OCR (Optical Character Recognition), and processing

Translation and Processing Speed: Capable of turning around over 50,000 documents in less than 24 hours, with ample bandwidth for additional capacity

Workflow

Security: Adherence to strict secure FTP protocols with multifactor authentication

Process Steps: Language identification, OCR, AI Machine Translation processing

Document Management: Translation documents were marked with a “tr” suffix for easy identification and integrated into the law firm’s review platform for Technology Assisted Review (TAR) and attorney analysis

Outcome

Efficiency: All documents were accurately translated into English without any workflow disruptions

Client Satisfaction: Positive results for both the law firm and their clients, contributing to a successful outcome for the HSR Second Request matter

Conclusion

Lango’s Language Solutions demonstrated exceptional capability in handling large-scale, high-stakes translation projects, proving to be an invaluable asset for antitrust attorneys dealing with complex HSR Second Request cases.